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PFSA (Parent Family Support Adviser)

Hello, my name is Clair Bedford and I am the Parent Family Support Adviser here at Eastover Primary School. I started at Eastover in 2015 as a Cover Supervisor, then became the PFSA in January 2019. I am originally from London and have over 30 years experience in working with children and their families. I support many families and children through difficult times, I also attend hospital/medical appointments if I'm asked and help to fill out forms and gather information plus lots more. 


If you would like to contact me then you can ring the school on 01278 422693 ext:204 or my mobile 07470 673471 or send a text.

What is a PFSA?

A Parent and Family Support Advisor or PFSA is someone who works in school providing help for parents and families. They support parents with some of the everyday problems that they might be having with their children so that the children are happy to attend school and engage in their learning. PFSAs are available to all parents but will usually only work directly with a family when they are going through a tough period and they need that extra help to get them through. PFSAs support parents with things like behaviour, attendance and health and can signpost families to more specialist support if it is needed. They are very good at getting families through tricky times and helping them to get things back on track. 

If you are a parent or carer who is struggling with an issue related to your child and it is affecting family life then you can request to see your school PFSA.

Parent and Family Support Advisor (PFSA)

Service Information:

Parent and Family Support Advisors (PFSAs) work with school-aged children and their families that require additional support. PFSAs work within Somerset County Council’s Early Help Framework to enable high-quality support for children/young people and families at the earliest possible stage.

PFSAs work closely and collaboratively with schools, families and other support services in order to improve attendance, engagement and outcomes for children. The needs of the child/young person or family form the basis of all work completed. Where there is a need for support from other services, PFSAs can act as Lead Professional.

PFSAs are only able to engage in work with families with their informed consent and agreement.

Support is based on the needs the child/young person or family have at the time. Support plans are reviewed regularly to ensure needs continue to be met and that progress is made.